1. General
The following booking conditions and information form the basis of your contract with murciaapartment.net also known as Murcia Apartment and all bookings are made subject to acceptance of these terms and conditions.
It is the responsibility of the Agent and/or the client to check the accuracy of the information on the booking form or any subsequent emails received. Any errors must be reported to us within seven days from the date received on the confirmation email or before the client departure date, whichever is earlier.
2. Deposit
A refundable security deposit is to cover any loss or damage whilst staying in the Villa. This will be returned in full within 14 days of your departure proving that no loss or damage is reported by our Management Company. Should loss/damage occur a deduction will be made to the amount of replacement/repair including any Management charges and the balance returned to you. Minor breakages will not be deductible. Murcia Apartment reserve the right to cancel the booking if the deposit payment has not been received.
3. Cancellations & Amendments
All cancellations and amendments unless a special cancellation policy is stated on our correspondence, will be subject to the following cancellation and amendment policy.
Notice of any cancellation must be made in writing to your Agent or sent via the website and will be actioned upon receipt.
If cancelled 90+ days prior to the booked arrival date 50% of cost
If cancelled within 90 days prior to the booked arrival date the full cost will be forfeit.
Once your dates are confirmed, amendment Charges such as change of details including name, changes in departure date, or number of nights will incur an administration charge of £95.00. Changes to arrival date within 90 days of the arrival date will be treated as cancellations and will incur cancellation charges as previously stated. Additional booked services after commencement of travel will not be refunded by murciaapartment.net or the Management Company
4. Changes by the Company:
On occasions, it may be necessary to amend certain arrangements of your holiday, which we reserve the right to do so at any time. If a major change occurs we will inform you, or your agent as soon as possible. A major change is one that involves a change of resort area, or accommodation. In such instances, you can a) accept the new arrangements b) purchase another available offered by Murcia Apartment or your Agent c) cancel your service free of charge with no further claims for compensation. If a or b we will pay compensation as follows based on the period before commencement of the first service within major change notified to you or your travel agent.
56+days no compensation
56-28 days £10 per person
27-15 days £20 per person
14- 0 days £30 per person
Once the change is confirmed and accepted no further claims for compensation or additional expenses will be accepted. No compensation will be paid or liability accepted if a change is made due to force majeure; risk/threat of war, industrial disputes, riots, civil strife, terrorist activity, natural/nuclear disasters, fire or adverse weather conditions or similar events beyond our control.
5. Arrival/Departure
The rental commences at 4pm on the day of arrival and ceases at 10am on the day of departure. Late checkout may sometimes be available but an extra charge will be applied. The property will be cleaned before your arrival and again on your departure but we ask that you leave the Villa in a clean and tidy condition. Rentals are inclusive of electricity, water and local telephone calls are free.
6. Liability
The owners or their agents do not accept any liability whatsoever for death, personal injur, accidents, loss or damage to persons or personal effects, hover caused.
7. Inventory
No items may be removed from the house, this includes linens and towels. Please report any damage or breakages to the Management Company.
8. What to do if you have a problem or complaint:
If you have complaint about any of our services or facilities which make up your holiday you have a legal duty to inform the actual supplier of those services or facilities as soon as possible. If you do not do this it may affect your legal rights and may reduce or even extinguish any compensation which you might otherwise be entitled to receive. In the first instance please contact our Management Company on 863-420-7775 between the hours of 9.30 and 4.30 Monday to Friday
If you have a serious problem which cannot be resolved you should contact your agent here in the UK in normal working hours. If your problem is still not resolved you should contact us in writing within 28 days of the last service provided by us. If you fail to follow this procedure our ability to investigate your complaint may be seriously hampered and we reserve the right to reject without liability your complaint.
Further Terms and Conditions are provided once you are in the Villa regarding your stay and also the departure procedure.
Additional Management Services are provided by our Management Company such as cot hire, highchair hire, BBQ hire, Flowers Champagne and welcome pack
For the comfort of all our guests please note that our Florida Villa is a non-smoking home and no pets are allowed.[/vc_column_text][/vc_column][/vc_row]